Satisfaction with outcome and process from web-based meetings for idea generation and selection: The roles of instrumentality, enjoyment, and interface design

• The study examined group member satisfaction from using a novel GSS.
• Process satisfaction was influenced by task enjoyment and design aesthetics.
• Perceived instrumentality did not correlate with outcome satisfaction.
• Hedonic constructs should be part of GSS satisfaction research models.
• Making idea evaluation more salient in the GSS may increase satisfaction.

This study examines individual group member satisfaction with outcome and process from an idea generation and selection task via a Group Support System. 126 Participants formed 20 virtual teams, each completing a 20 minute task, followed by a questionnaire about their experience. The study validated a proposed scale for a new construct and tested several hypotheses using a structural equation model. While the new construct of perceived instrumentality did not directly influence satisfaction with outcome, satisfaction with process was significantly influenced by perceived task enjoyment and interface design aesthetics. Scholars of GSS meeting satisfaction are therefore advised to include hedonic constructs in their research models. The study’s qualitative data also indicated that a GSS designed to support evaluability within the group could lead to increased satisfaction with process within the majority of group members.