Octogono: Support for Improvement in Processes and Decision-making in a Brazilian University

Organizations need to improve their processes for developing products and services that meet the needs of their customers or users. In many cases, the use of an application can facilitate the work to be done in the organizations. Based on this premise, the following research question has been proposed: how the use of a software can help an organization to identify, implement process improvements and raise their level of maturity. In order to seek an answer to this problem, the “Octogono” application was created, incorporating a model to assess process maturity developed by BPTG - Business Process Transformation Group, called 8 Omega ORCA. The application and respective validation of the software were performed through interviews with managers of the International Council of the Federal Rural University of Rio de Janeiro (UFRRJ). The method of content analysis was applied to data collected in the interviews, converging to a common result and outlining a pattern of Octogono validation. The study results showed that the software is applicable in the assessment of process maturity, providing consistent results for the managers decision making with the indication of improvement in several areas evaluated by the methodology 8 Omega ORCA. Considering this application's functionality, it is believed that its utility can go beyond the university processes and can be applied to companies, government agencies and other institutions.