Geography of advice seeking

Despite limited research on access to advice services, it has long been assumed that access is related to geographic proximity [e.g. Blacksell, M., 1990. Social Justice and access to legal services: a geographic perspective. Geoforum 21 (4), 489-502]. The current study uses data from the English and Welsh Civil and Social Justice Survey, a large-scale nationally representative survey of respondents' experience of and response to civil and social justice problems [Pleasence, P., 2006. Causes of Action: Civil Law and Social Justice, second ed. TSO, Norwich], to examine the impact of proximity to mainstream advice services on awareness and utilisation of services. In general, proximity of advice services had a relatively modest impact on both awareness and advice seeking. However, proximity did impact upon mode of contact and there was some evidence of difference in strategy (particularly more inaction) for isolated individuals without use of motorised transport. The suitability of different modes of advice provision for particular demographic groups are discussed, as well as implications for service delivery.