کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
5108421 | 1482584 | 2017 | 12 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
An analysis of the airport experience from an air traveler perspective
ترجمه فارسی عنوان
تجزیه و تحلیل تجربه فرودگاه از دیدگاه مسافر هوا
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کلمات کلیدی
فرودگاه، سرویس، گردشگری، تجربه، مقصد
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
گردشگری، اوقات فراغت و مدیریت هتلداری
چکیده انگلیسی
This study investigates the nature of airport experience (AE) from the perspective of air travelers. This study elaborates experiential components within the airport context and highlights the associations among the components of this experience through text analysis. This study also aims to clarify how air travelers perceive airports in relation to destinations. The analysis of passenger reviews on Skytrax indicates that AE differs from the concepts of customer and tourist experiences, because hedonic and aesthetic consumptions are not primarily associated with the memorable feelings of consumers and tourists, but with aspects of functional experience and service personnel. This study reviews three aspects that air travelers associate airports with a destination. First, an airport is a representative of a destination. Second, an airport exhibits the positive characteristics of a destination. Finally, an airport is perceived as an internal component of tourism experience. This study provides theoretical and managerial implications for airport and tourism industries.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Hospitality and Tourism Management - Volume 32, September 2017, Pages 124-135
Journal: Journal of Hospitality and Tourism Management - Volume 32, September 2017, Pages 124-135
نویسندگان
Walanchalee Wattanacharoensil, Markus Schuckert, Anne Graham, Alison Dean,