کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
553186 | 873453 | 2007 | 12 صفحه PDF | دانلود رایگان |
![عکس صفحه اول مقاله: Intentional and unintentional consequences of substituting face-to-face interaction with e-mail: An employee-based perspective Intentional and unintentional consequences of substituting face-to-face interaction with e-mail: An employee-based perspective](/preview/png/553186.png)
In this article, we undertake empirical research into e-mail communication in the workplace to provide organizations with practical information about how employees can effectively manage their e-mail interactions. We employ an interpretative, qualitative methodology to examine their views of e-mail. Specifically, we consider the interaction between this and traditional face-to-face (F2F) contact. Theoretical ideas are subject to empirical scrutiny from a database of 29 in-depth interviews with users. The findings suggest that as computer-mediated communication (CMC) intensifies, communication is increasingly characterized by a complex interplay between CMC and F2F, with e-mail affecting communication in positive and negative ways, and also with intended and unintended outcomes. For organizations, the key is to raise employee awareness about their e-mail communications in order to maximize effectiveness and prevent negative outcomes such as back-covering and relationship breakdown. The results inform the development of a conceptual framework for the interpretation and investigation of e-mail communications.
Journal: Interacting with Computers - Volume 19, Issue 1, January 2007, Pages 20–31