کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
553969 873577 2011 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Online government advisory service innovation through Intelligent Support Systems
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر سیستم های اطلاعاتی
پیش نمایش صفحه اول مقاله
Online government advisory service innovation through Intelligent Support Systems
چکیده انگلیسی

Motivated by lessons learnt from countries with a high e-government readiness index, we used the lens of ‘empowerment’ to understand the ways in which online Intelligent Support Systems can be successfully developed. We found that decision transparency and decision making satisfaction played key roles providing a higher sense of empowerment to the public, including their having a greater perceived power relationship with the government agency and a better feeling of being in control. This approach has improved citizens’ positive perceptions of the government agencies as service providers. These findings make a strong case for the investment in the ISS and have provided useful information for government agencies who wish to develop or improve their online advisory services.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Information & Management - Volume 48, Issue 1, January 2011, Pages 27–36
نویسندگان
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