Tools to think with? Towards understanding the use of computer-based support tools in policy relevant research

As environmental science has broadened to address policy concerns, there has been an effort to transfer the perceived benefits of formal modelling to these new areas through the creation of computer-based support tools. However, a number of poorly addressed issues pose barriers to the uptake of such tools. These issues are discussed to argue that the current support tool research agenda is too focussed on hard, technical concerns and that greater emphasis needs to be given to soft, contextual aspects of design and use. To counter these deficiencies we propose a framework for research based upon the concepts of innovation and receptivity. Three different sources of innovation relevant to support tools and end-user receptivity are identified. We contend that new technologies and new techniques for manipulating them have to be translated into the pre-existing knowledge and working practices of user communities before they can be effectively employed. To illustrate the proposed framework, the paper explores the impact of one innovation source on receptivity within the context of a research project developing and applying support tool technology. The need to better understand the dimensions of innovation and how they relate to the processes that determine user receptivity to support tools is emphasised.