Factors affecting bus users' satisfaction in times of economic crisis

The results of the analysis indicate that the satisfaction about quality attributes, such as service frequency, conditions at the stations and information provision, are important contributors of the total satisfaction, verifying the results of Tyrinopoulos and Antoniou (2008) and Efthymiou et al. (2014), but their impact varies over time. Despite the general decrease of commuting activities due to increase of unemployment, the shift to public transportation has increased. More specifically, demographic characteristics, such as age, occupation and gender, as well as qualitative factors, such as overall quality of service, service production, transfer quality, ticket services and environmental consciousness, have affected the decision of people to shift to and from public transportation.