کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
6948508 | 1451074 | 2015 | 13 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Rethinking the role of security in client satisfaction with Software-as-a-Service (SaaS) providers
دانلود مقاله + سفارش ترجمه
دانلود مقاله ISI انگلیسی
رایگان برای ایرانیان
کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
سیستم های اطلاعاتی
پیش نمایش صفحه اول مقاله
![عکس صفحه اول مقاله: Rethinking the role of security in client satisfaction with Software-as-a-Service (SaaS) providers Rethinking the role of security in client satisfaction with Software-as-a-Service (SaaS) providers](/preview/png/6948508.png)
چکیده انگلیسی
Despite the conceptual importance of security perceptions in contributing to client satisfaction, no study has yet provided empirical evidence of the link. We argue that because security perceptions are highly subjective and depend on the client's experiences, it is necessary to identify the perceived value of security in order to explain its effect on security. We adapt a recent model of SaaS satisfaction to include security and perceived value, and test the model on a sample of 135 SaaS clients. We find a significant positive relationship between security and satisfaction when mediated by perceived value. We also present an unmediated model in which security is not significant.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Decision Support Systems - Volume 70, February 2015, Pages 73-85
Journal: Decision Support Systems - Volume 70, February 2015, Pages 73-85
نویسندگان
Sigi Goode, Chinho Lin, Jacob C. Tsai, James J. Jiang,