DRUG MANAGEMENT IN AN EMERGENCY DEPARTMENT (PROSPECTIVE AND RETROSPECTIVE STUDIES)

Our research relates to the drug usage process in the Observation Unit, integral part of the Emergency Department of the University Hospital of Nancy. We carried out an analysis of the impact of this process compared to the patient taking care process using the FMECA (Failure Mode Effects and Criticality Analysis) methodology. This method resulting from industrial organizations is confronted with a retrospective study concerning the same field. We propose to enrich the results of the FMECA with the enterprise model of three decision levels: strategic, tactical and operational.