کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
7251359 | 1472033 | 2015 | 6 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI)
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موضوعات مرتبط
علوم زیستی و بیوفناوری
علم عصب شناسی
علوم اعصاب رفتاری
پیش نمایش صفحه اول مقاله
![عکس صفحه اول مقاله: Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI) Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI)](/preview/png/7251359.png)
چکیده انگلیسی
Emotion regulation preference varies from person to person. However, the emotion regulation literature has mostly dichotomized preference to cognitive change and response modulation. The current investigation focused on development and validation of a comprehensive measure of workplace emotion regulation and examined the relationship between all emotion regulation strategies using a well-known taxonomy (Gross, 1998) and customer service performance. Preliminary evidence supports the validity of the new measure. The four groups identified in this analysis showed significant differences on customer service performance, suggesting that individual differences in regulation preference may be important to consider. Theoretical and practical implications of findings are discussed.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Personality and Individual Differences - Volume 85, October 2015, Pages 245-250
Journal: Personality and Individual Differences - Volume 85, October 2015, Pages 245-250
نویسندگان
Joshua Davis, Jennifer A. Griffith, Chase E. Thiel, Shane Connelly,