Fuzzy multi-objective collaborative evaluation for business process family configuration

Business process families provide a unified representation of the possible business processes of a specific domain for rapid developments. The configuration of business process families depends on a group of stakeholders' requirements. However, multi-stakeholders' quality requirements and their priorities have been frequently neglected during business process configurations. In this paper, we introduce the collaborative configuration process and define the fuzzy multi-stakeholder evaluation model. Then fuzzy multi-objective collaborative evaluation method is presented to balance stakeholders' quality requirements and their preferences. The fuzzy collaborative evaluation method is divided into two stages, which consider both the important degree of each stakeholder and the weight of each objective. At last, an application is demonstrated to show the feasibility of the method.