کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
888911 913583 2008 17 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
To be or not to be trusted: The influence of media richness on defection and deception
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری بازاریابی و مدیریت بازار
پیش نمایش صفحه اول مقاله
To be or not to be trusted: The influence of media richness on defection and deception
چکیده انگلیسی

When business transactions take place between strangers, individuals rely on the cues during communication to determine whether they can trust others’ intentions. How that process occurs in the context of computer-mediated, video-mediated, and face-to-face interactions is still somewhat unknown. We examine how media richness influences both affective-based and cognitive-based trust in the context of two studies with two different social dilemma scenarios. Further, we explore how these two types of trust influence not only non-cooperative behavior (defection) but also lying (deception). Results from the first study suggest cognitive-based trust mediates the relationship between media richness and defection, while results from both studies suggest that affective-based trust mediates the relationship between media richness and deception. Video-mediated communication solves some, but not all, of the problems inherent when interacting via communication technology.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Organizational Behavior and Human Decision Processes - Volume 107, Issue 2, November 2008, Pages 106–122
نویسندگان
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