Satisfacción del paciente con la atención de enfermería

The psychometric characteristics were validated for their reliability and validity. The determinant variables on the SERVQUAL score were analyzed by ANCOVA. The overall differential score was −0.74. Determinants of satisfaction were sex (p < 0.001), level of education (p < 0.019), the overall evaluation of the hospital (p < 0.001) and knowing the name of the nurse (p < 0.001).