Keywords: Online review; Service quality; SERVQUAL; Text mining; Topic model;
مقالات ISI (ترجمه نشده)
مقالات زیر هنوز به فارسی ترجمه نشده اند.
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در صورتی که به ترجمه آماده هر یک از مقالات زیر نیاز داشته باشید، می توانید سفارش دهید تا مترجمان با تجربه این مجموعه در اسرع وقت آن را برای شما ترجمه نمایند.
Keywords: Access; Public postal network; Delphi; SERVQUAL;
Keywords: service quality; health care; SERVQUAL;
Keywords: Healthcare service quality; Patient satisfaction; ServQual; AHP; Fuzzy sets theory; Stakeholders' uncertainty;
Keywords: Post-graduate diploma students; Service quality; SERVQUAL; Higher Education Institutions; Education management;
Keywords: Benchmarking; Service quality; Data envelopment analysis (DEA); SERVQUAL; SERVPERF;
Keywords: Customer satisfaction; Rail transit network; SERVQUAL; VIKOR; Interval type-2 fuzzy sets; Istanbul;
Keywords: Environmental sustainability; Green product; Green marketing; SERVQUAL;
Keywords: hospital service quality; IPA; patient satisfaction; SERVQUAL
Keywords: Airline image; Airline services; Airline safety; Service quality measurement (SQM); SERVQUAL; The Kano model; TRIZ
Keywords: FAHP; hospital; service quality; SERVQUAL; TOPSIS
Keywords: Customer Expectation; Customer Perceptions; Service Quality; SERVQUAL; Customer Satisfaction; Conferences; Gap Model
Quality assessment of airline baggage handling systems using SERVQUAL and BWM
Keywords: Quality; SERVQUAL; Baggage handling; Best worst method; BWM;
Facteurs associés à la satisfaction des prescripteurs de produits sanguins labiles au Burkina Faso
Keywords: Ecoute-client; SERVQUAL; Satisfaction client; Prescripteurs de produits sanguins; Listening of customer; SERVQUAL; Customer satisfaction; Prescribers blood products;
Service quality explains why people use freemium services but not if they go premium: An empirical study in free-to-play games
Keywords: Free-to-play; Freemium; Premium; Purchase behavior; Servqual; Service quality; Online games;
A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality
Keywords: In-flight service; Service quality; SERVQUAL; Fuzzy AHP; 2-Tuple fuzzy linguistic method;
Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry
Keywords: SERVQUAL; Certification & inspection; Fuzzy set theory
A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model
Keywords: Sevice quality; Airlines; Servqual; Kano; Turkey; USA
SICTQUAL: A fuzzy linguistic multi-criteria model to assess the quality of service in the ICT sector from the user perspective
Keywords: Segmentation of ICTs; Linguistic multi-criteria decision-making; SERVQUAL; Quality of service; 2-tuple representation model;
Satisficing data envelopment analysis: An application to SERVQUAL efficiency
Keywords: SERVQUAL; Data envelopment analysis; Service performance;
Service quality and attitudinal loyalty: Consumers' perception of two major telecommunication companies in Oman
Keywords: Telecommunication services; Oman; SERVQUAL; Customer loyalty;
A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area
Keywords: ServQual; AHP; Fuzzy Sets Theory; Education services performance; Student satisfaction
IT service climate, antecedents and IT service quality outcomes: Some initial evidence
Keywords: Organizational climate; Service climate; IT service climate; Service quality; ServQual; IT service management; ITSM; Supervisory support; Team support; Ancillary support
Evaluation of service quality of hospital outpatient department services
Keywords: expectations and perceptions; quality gaps; service quality; SERVQUAL
A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality
Keywords: Service quality; Airline service; VIKOR; SERVQUAL; Multiple-criteria decision-making
Using a modified grey relation method for improving airline service quality
Keywords: Service quality; Customers’ needs; Airline; Grey relation; SERVQUAL; Multiple-criteria decision-making (MCDM)
A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality
Keywords: Service quality; SERVQUAL; Fuzzy theory; TOPSIS; Urban transportation system
An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model
Keywords: Enterprise resource planning (ERP); SERVQUAL; Project management (PM); Information systems success; System performance; System vendor; Implementation consultant
Using SERVQUAL to assess the quality of e-learning experience
Keywords: E-learning quality; E-learner satisfaction; Behavioral intention; SERVQUAL
Strategic analysis of healthcare service quality using fuzzy AHP methodology
Keywords: Service quality; SERVQUAL; Healthcare quality; Fuzzy AHP
Fuzzy application in service quality analysis: An empirical study
Keywords: Service quality; Fuzzy sets; SERVQUAL; P–I gap score
Service quality gaps of business customers in the shipping industry
Keywords: Service quality; SERVQUAL; CFA; MANOVA
Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores
Keywords: SERVQUAL; Airline service quality; Gap analysis; Weighted scores
A comparison of Magal's service quality instrument with SERVPERF
Keywords: Service quality; Usefulness; User self-efficacy; Information quality; SERVQUAL; SERVPERF
Measuring service quality in the hotel industry: A study in a business hotel in Turkey
Keywords: SERVQUAL; Service quality; Hospitality industry; Business hotels
Satisfacción del paciente con la atención de enfermerÃa
Keywords: Satisfacción del paciente; Cuidados de enfermerÃa; Evaluación de resultados; SERVQUAL; Patient satisfaction; Nursing care; Evaluation of outcomes; SERVQUAL questionnaire;
The SERPVAL scale: a multi-item instrument for measuring service personal values
Keywords: Services marketing; Personal values; SERVQUAL; SERPVAL; Means end chain approach; Measurement; Satisfaction; Loyalty; Repurchase intent;
An analysis of customer service quality to college students as influenced by customer appearance through dress during the in-store shopping process
Keywords: Customer service quality; SERVQUAL; In-store shopping experience;
Evaluating a museum as a tourist product using the servqual method
Keywords: Museum management; Visitor experience; Audience; Evaluation of quality; Tourist attraction; SERVQUAL;