کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1011085 939014 2013 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
An importance–performance analysis of sustainable tourism: A comparison between international and national tourists
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار، مدیریت و حسابداری (عمومی)
پیش نمایش صفحه اول مقاله
An importance–performance analysis of sustainable tourism: A comparison between international and national tourists
چکیده انگلیسی

Sustainable tourism—with its focus on the economic, social, and environmental impact of tourism—has been an issue since the publication of the Brundtland Commission Report in 1987. The objective of this research paper is to use importance–performance analysis (IPA) to examine the performance of one particular tourist destination with regard to social and environmental sustainability, and to establish whether international tourists and national tourists differ in the sustainability factors they consider important. A quantitative questionnaire was handed out to national and international tourists at tourist offices in Bologna, Italy. The questionnaire contained scales to measure the tourists' satisfaction with the destination and their hotels from a sustainability point of view, and their views on the importance of such factors. The conclusion is that their opinions vary considerably: for example national tourists rank the environmental sustainability of their holiday destination more highly than do international tourists. The results of the study can be used by destination managers in Bologna and elsewhere to improve the sustainability factors that tourists think are most important, while other tourist destinations could also conduct similar studies to examine their sustainability performance.


► The national tourists rank the environmental sustainability higher than international tourists.
► This study considers how tourism can be developed in a sustainable way.
► It is possible to talk of 'sustainable development' at a mass tourism destination.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Destination Marketing & Management - Volume 2, Issue 1, March 2013, Pages 14–21
نویسندگان
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