کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1017929 940322 2011 7 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Measurement of organizational investments in social capital: The service employee perspective
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
پیش نمایش صفحه اول مقاله
Measurement of organizational investments in social capital: The service employee perspective
چکیده انگلیسی

This paper describes the development and validation of a measure of organizational investments in social capital (OISC). The scale development process is carried out over three stages (item generation, scale purification, scale validation), with two separate data collection phases involving a total of 735 working adults from multiple and diverse service-related workplace settings. As such, the data provide evidence for the face, content, discriminant, convergent and nomological validity, dimensionality and reliability of the OISC measure. The OISC measure is a concise, unidimensional scale that has the potential for significant usage in the development and testing of theory, as well as practical application in retail and other service provision contexts.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Business Research - Volume 64, Issue 6, June 2011, Pages 572–578
نویسندگان
, , , , ,