Web conferencing for synchronous online tutorials: Perspectives of tutors using a new medium

► The paper discusses the experiences of tutors new to web conferencing. ► There is a need for both prior preparation and real-time improvisation. ► There are challenges in creating social presence and dealing with cognitive overload. ► Training, practice and sample teaching resources are important for new tutors. ► Tutors and students valued the learning and teaching opportunities of web conferencing.