A new strategy for harnessing knowledge management in e-commerce

This paper addresses these problems by tracing the evolution of knowledge management in e-commerce and identifying strategies that are currently in use. We will demonstrate how companies can benefit by adopting strategies that harness the potential of knowledge management technologies to transform their e-business activities. We define knowledge management; then provide an overview of the driving and impeding forces that help and hinder proper deployment of knowledge management strategies in e-commerce. Then we describe approaches and implementation architectures currently in use by companies who are integrating knowledge management into their e-commerce activities. Finally, we suggest a strategic approach that can overcome the limitations in systems presently in use as well as implications for future knowledge management development.