A decision support system for operations in a container terminal

We describe a variety of inter-related decisions made during daily operations at a container terminal. The ultimate goal of these decisions is to minimize the berthing time of vessels, the resources needed for handling the workload, the waiting time of customer trucks, and the congestion on the roads and at the storage blocks and docks inside the terminal; and to make the best use of the storage space. Given the scale and complexity of these decisions, it is essential to use decision support tools to make them. This paper reports on work to develop such a decision support system (DSS). We discuss the mathematical models and algorithms used in designing the DSS, the reasons for using these approaches, and some experimental results.