Key concepts relevant to quality of complex and shared decision-making in health care: A literature review

► Key concepts in complex shared decisions are provider competence/trustworthiness, information quality, and communication. ► Key relevant patient-centered concepts include patient/surrogate competence and roles and involvement. ► The relative importance of these concepts may vary with the specific decision and setting. ► Key concepts for live kidney donation are provider and cultural competence, information quality, and communication.