Exploración de expectativas en la población de referencia de un hospital de tercer nivel

Among the types of expectations expressed by users, we identified aspects that produce great satisfaction (such as single rooms and friendly treatment), aspects that are well valued but need to be improved (such as those concerning waiting lists, performance of diagnostic tests and management of appointments) and aspects that are clearly improvable (such as transport, information, knowledge about the portfolio of services and the offer of medical specialties).