کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
138634 162468 2016 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Weathering the crisis: Effects of stealing thunder in crisis communication
ترجمه فارسی عنوان
عبور از بحران: اثر پیش دستی در ارتباطات بحران
کلمات کلیدی
ارتباطات بحران؛ پیش دستی کردن؛ تمایل اقناعی؛ دلبستگی به برند
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری بازاریابی و مدیریت بازار
چکیده انگلیسی


• Stealing thunder as a crisis communication strategy is more effective when people are not aware of persuasive intent.
• Stealing thunder did not influence the perception of crisis severity among participants.
• Stealing thunder is more effective for people who have high brand attachment.

Crisis communication research has generally focused on how to respond to public’s reaction after a crisis is known to various stakeholders. Stealing thunder is a proactive crisis communication strategy by which an organization releases crisis information before media gets a hold of the crisis. This study investigated the effects of stealing thunder and moderating effect of organization’s persuasive intent and consumers’ attachment on stealing thunder. Stealing thunder was effective when participants were not explicitly aware of the persuasive intent in the crisis message. When participants were aware of persuasive intent, stealing thunder effects disappeared. Brand attachment also moderated the effects of stealing thunder. Participants with high brand attachment evaluated stealing thunder information more positively compared to those with low brand attachment.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Public Relations Review - Volume 42, Issue 2, June 2016, Pages 336–344
نویسندگان
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