Public relations and community: A persistent covenant

In the 21st Century global public relations professional community, the need for a postmodern reformation is compellingly evident. Most theorizing begins with basic assumptions about the three main social actors for which public relations has been practiced: (1) corporations, (2) nongovernmental and civil society organizations (NGOs and CSOs), and (3) governments. Questions about society itself are rarely examined, but when they do come up, scholars and practitioners tend to assume generally accepted values and mores. Neglected has been a robust criticism of the concepts upon which such paradigms have been built.The authors argue that earlier paradigms are mostly inadequate in addressing the needs of a 21st Century in which communication technology is creating rapid globalization while it is dangerously exacerbating the tensions of multiculturalism. Through a critical discussion of prior assumptions and paradigms in public relations scholarship, the authors underline the need for public relations to revitalize and bring its body of knowledge into the 21st Century. The authors posit and discuss how the community-building theory originally espoused by Kruckeberg and Starck (1988) and modified in subsequent scholarship can provide a viable departure point toward developing new approaches to research about and practice of public relations that can take into account the dynamic environment wrought by changes in communication technology.

► This paper offers a critique of 20th Century public relations scholarship.
► The authors argue that community-building theory is highly relevant.
► Online community and relationships are important in today's global society.
► Technology and globalism alter the concept of “publics” and affect relationships.
► Relationships should emphasize public- over organization-centric perspective.