کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
139911 162534 2006 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Defining the characteristics of a lingering crisis: Lessons from the National Zoo
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری بازاریابی و مدیریت بازار
پیش نمایش صفحه اول مقاله
Defining the characteristics of a lingering crisis: Lessons from the National Zoo
چکیده انگلیسی

This article begins to define the characteristics of a new type of organizational crisis—a “lingering crisis.” A qualitative case study involving the National Zoo indicated that a lingering crisis may involve (1) multiple events occurring over an extended timeframe; (2) intense media scrutiny; (3) escalating involvement of external organizations, including watchdog/regulatory/oversight agencies; (4) incongruent organizational messages and stakeholder perceptions; (5) external/internal charges of organizational deception; (6) insufficient organizational responses to stakeholder concerns; (7) organizational failure to address leadership responsibility for crisis.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Public Relations Review - Volume 32, Issue 2, June 2006, Pages 160–167
نویسندگان
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