How to apply the Systemic Lessons Learned Knowledge model to wire an organisation for the capability of storytelling

• We examine how organisational lessons are learned by means of projects.
• Syllk model can enable management to understand project organisational know-how.
• Syllk model can wire a project organisation for storytelling lessons learned.

This study is an application of the Systemic Lessons Learned Knowledge (Syllk) model that enables management to conceptualise how organisational know-how for storytelling is wired (distributed) across various elements of an organisation. The research method consisted of action research cycles within a large division of a government organisation. Storytelling interventions and initiatives were implemented with two action research cycles completed. Actions and changes were observed, monitored, evaluated, and reflected on using an after action review process. This study has established that the alignment of the people and system elements (learning, culture, social, technology, process and infrastructure) can positively influence an organisation's capability for storytelling, and therefore learn lessons from stories of past project experiences.

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