Assessing e-learning 2.0 system success

Traditional e-learning systems support “one-way” communication. Teachers provide knowledge for learners, but they are unable to use a student’s learning experiences to benefit the class as a whole. To address these problems, this study explores e-learning success factors via the design and evaluation of an e-learning 2.0 system. This study develops a theoretical model to assess user satisfaction and loyalty intentions to an e-learning system using communication quality, information quality, system quality, and service quality. The empirical results show that communication quality, information quality, and service quality significantly and positively affect user satisfaction and loyalty intentions to use the e-learning system for sharing experience, communicating with others, and getting feedback.

► This study designs an e-learning 2.0 system and to determine its important features.
► Communication quality positively affects user satisfaction and loyalty intentions.
► Service quality is very useful for sustaining loyal users of e-learning systems.
► High user satisfaction can enhance user intentions to use an e-learning system.