Problem-solving discourse on an international construction site: Patterns and practices

• We analyse problem-solving communication in an international construction project.
• Willingness to communicate, professional and contractual knowledge are essential.
• Inadequate relationship-building may constrain the opportunities for problem-solving.

This paper analyses the discursive realisation of on-site problem-solving encounters in a large international construction project in Hong Kong. Specifically, the analyses focus on professional English as a lingua franca interactions between the engineers from Japan who are full-time employees of the company heading the joint venture, and contracted Hong-Kongese foremen and engineers. A combination of methods and several data sources are used to interpret the interlocutors' communications and relationships, and show how certain items, for instance problem, issue and if, as well as evaluative items such as metaphors and idioms, index discursive practices and patterns during problem solving. These data sources include fully transcribed spoken interactions, interviews with the participants and expert informants, and researcher field notes. The results shed light on the key intertextual role the contract plays in the context of construction industry problem solving, the various bodies that are involved in addressing complex problems, and the importance of the foreman and on-site engineer relationship.