کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
380146 659542 2007 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
A knowledge-based approach for developing multi-channel e-government services
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر هوش مصنوعی
پیش نمایش صفحه اول مقاله
A knowledge-based approach for developing multi-channel e-government services
چکیده انگلیسی

Having realised the benefits resulting from delivering on-line public services in the context of electronic government, administrations strive to extend the spectrum of services offered to citizens and enterprises, as well as to engage multiple communication channels in service delivery, in order to increase the target audience and, consequently, the service effectiveness. Insofar, however, only the web channel has been sufficiently used for service delivery, whereas other channels have not been adequately exploited. One of the main reasons of this lag is the cost incurred for the development and maintenance of multiple versions of an electronic service, each version targeted to a different platform. In this paper, we present an approach and the associated tools for developing and maintaining electronic services that allows the automated production of different versions of the electronic service, each targeted to a specific platform.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Electronic Commerce Research and Applications - Volume 6, Issue 1, Spring 2007, Pages 113–124
نویسندگان
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