Online Performance Assessment System for Urban Water Supply and Sanitation Services in India

Access to water and sanitation services in urban India is widespread, but little is known about the levels of service provision, quality of water supplied and equity of coverage. A key challenge in the urban water supply and sanitation sector in India is the lack of adequate and reliable information. This paper describes the journeys of 400 plus cities in two western states of India from a rudimentary paper-based system to an online performance assessment system. It is prepared under the Performance Assessment System (PAS) research project at CEPT University, funded by the Bill and Melinda Gates Foundation. These 400 plus cities are of various sizes, ranging from 5,000 to 5 million population.