کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
473185 698777 2009 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
On the impact of customer balking, impatience and retrials in telecommunication systems
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر علوم کامپیوتر (عمومی)
پیش نمایش صفحه اول مقاله
On the impact of customer balking, impatience and retrials in telecommunication systems
چکیده انگلیسی

This paper deals with a Markovian multiserver model, where the simultaneous effect of customer balking, impatience and retrials is evaluated. The study of systems incorporating these features is motivated by the observation of real service systems where these queueing phenomena interact. Simple approximations based on truncation and generalized truncation are provided. These approximations are compared according to different criteria for several selected scenarios. Finally, our results are used to evaluate the optimal ratio between the number of available channels and the number of waiting positions in an application to call center management.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers & Mathematics with Applications - Volume 57, Issue 2, January 2009, Pages 217–229
نویسندگان
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