کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
473185 | 698777 | 2009 | 13 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
On the impact of customer balking, impatience and retrials in telecommunication systems
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
علوم کامپیوتر (عمومی)
پیش نمایش صفحه اول مقاله
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چکیده انگلیسی
This paper deals with a Markovian multiserver model, where the simultaneous effect of customer balking, impatience and retrials is evaluated. The study of systems incorporating these features is motivated by the observation of real service systems where these queueing phenomena interact. Simple approximations based on truncation and generalized truncation are provided. These approximations are compared according to different criteria for several selected scenarios. Finally, our results are used to evaluate the optimal ratio between the number of available channels and the number of waiting positions in an application to call center management.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers & Mathematics with Applications - Volume 57, Issue 2, January 2009, Pages 217–229
Journal: Computers & Mathematics with Applications - Volume 57, Issue 2, January 2009, Pages 217–229
نویسندگان
J.R. Artalejo, V. Pla,