Evaluation of knowledge portal development tools using a fuzzy AHP approach: The case of Taiwanese stone industry

The mission of Stone Industry Development Center (SIDC) at Taiwan attempts to promote the upgrading of the Taiwanese stone industry which recently has suffered a severe depression. After several years of technical developments, SIDC tends to shift focus to efficient use of existing knowledge/information. Consequently, a knowledge portal system (KPS) is expected to be a strategic tool to improve the competitiveness of the Taiwanese stone industry. This study proposes a fuzzy AHP approach to help five domain experts individually evaluate three KPS development tools. Then, a technique to determine the weights of experts, which is used while aggregating group decisions, is addressed. Finally, the weighted geometric mean method is applied to reach the final decision.