کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
951806 927252 2007 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes
موضوعات مرتبط
علوم زیستی و بیوفناوری علم عصب شناسی علوم اعصاب رفتاری
پیش نمایش صفحه اول مقاله
Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes
چکیده انگلیسی

This paper aims at understanding the processes explaining the protective effect of trait emotional intelligence (trait EI) regarding occupational stress. The present study focuses on a widespread occupational stressor: emotional labour (EL). EL refers to the act of managing emotions and emotional expressions in order to be consistent with organizational ‘display rules’, defined as the organizationally required emotions during interpersonal service transactions. As these display rules interact with employees spontaneous feelings, they regularly induce a clash between inner/real and required feelings. Different strategies exist to cope with this dissonance, with either beneficial or deleterious outcomes regarding psychological and physical health. The hypothesis underlying this study was that individuals varying in the level of trait EI would use different EL strategies, with different outcomes in terms of burnout and somatic complaints. Globally, the results showed that, when confronted with emotional labour, high trait EI individuals experience lower levels of burnout and somatic complaints, and this effect was found to be mediated by the choice of emotional labour strategies. Implications of these results for research, theory and practice are discussed.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Research in Personality - Volume 41, Issue 5, October 2007, Pages 1107–1117
نویسندگان
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