Utilidad del análisis multinivel en las encuestas de satisfacción para evaluar las unidades clínicas y las especialidades médicas

Multilevel analysis is a useful tool to analyse and compare satisfaction survey results, as it can correctly distinguish the different Clinical Units of a health service, and this is a key element in the management of these Units. Moreover, it gives the percentage of variability due to each level and which variables predict the quality of service obtained.