Workshop Synthesis: Respondent/Survey Interaction in a World of Web and Smartphone Apps

Web and smartphone surveys are increasingly being used to collect travel information. This workshop explored respondent interaction with these tools, covering a range of research concerns. While smartphone surveys facilitate real-time passive collection of continuous data, thereby reducing respondent burden, their use raises many issues common with those present in web surveys. These include survey design, sample representativeness, privacy, respondent burden, data quality and validation. Workshop participants considered possible areas for future research on these issues and others such as provision of feedback to respondents, linking with big data and focusing on attitudinal and behavioural motivations.