Order-Up-To policies in Information Exchange supply chains

Collaboration in Supply Chains (SC) is concerned with the alignment of the decision making process amongst SC partners. This is crucial in the planning and inventory management area where this alignment is enabled by the exchange of information. Several benefits deriving from such effective collaboration exist, such as: excess inventory elimination, lead times reduction, improved customer service, efficient product development, etc. Operations Management literature proclaims the virtues of collaboration and information sharing but academicians and practitioners have recently identified various gaps that still need further work. More specifically it has been shown that several deleterious phenomena as the bullwhip effect; inventory instability and intermittent orders are not completely eliminated in Information Exchange supply chains. The reason is mainly because companies adopt order policies that are prone to create instability along the SC. In this paper we show how the performance of an Information Exchange SC can be improved by shifting from a myopic periodic review Order-Up-To policy to a periodic review Order-Up-To with feedback gain. To do so, we model the SC structure through difference equations and study the system response in term of internal process efficiency and customer service level.