An evidence-based approach to organization evaluation and change in human service organizations evaluation and program planning

• Evidence-based approach to organization evaluation.
• Multiple performance-based perspectives.
• Collaborative approach to evaluation.
• Integrative approach to continuous quality improvement.

The work described in this article focuses primarily on how human service organizations can use an evidence-based, self-assessment approach to organization evaluation to facilitate continuous quality improvement and organization change. Real-life examples are presented, strengths and challenges discussed, and future conceptual and measurement issues identified.