An examination of the celebrity endorsements and online customer reviews influence female consumers’ shopping behavior

The goal of this study is to compare the influence of celebrity endorsements to online customer reviews on female shopping behavior. Based on AIDMA and AISAS models, we design an experiment to investigate consumer responses to search good and experience good respectively. The results revealed that search good (shoes) endorsed by a celebrity in an advertisement evoked significantly more attention, desire, and action from the consumer than did an online customer review. We also found that online customer reviews emerged higher than the celebrity endorsement on the scale of participants’ memory, search and share attitudes toward the experience good (toner). Implications for marketers as well as suggestions for future research are discussed.

► We compare celebrity endorsements to online customer reviews on shopping behavior.
► An experiment investigated consumer responses to search and experience good.
► Search good endorsed by a celebrity evoked more attention, desire, and action.
► Experience good endorsed by an online customer evoked more memory, search and share.