کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
351491 618471 2010 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Coping with information overload in email communication: Evaluation of a training intervention
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر نرم افزارهای علوم کامپیوتر
پیش نمایش صفحه اول مقاله
Coping with information overload in email communication: Evaluation of a training intervention
چکیده انگلیسی

The present paper introduces three facets of information overload in email communication: A large amount of incoming information, inefficient workflow, and deficient communication quality. In order to cope with these facets of information overload, a training intervention was developed and evaluated. Data were collected from 90 employees on several evaluation levels within a longitudinal evaluation design (one pretest double posttest design). The results reveal that the training contributed to an increase in knowledge and media competencies. We also found evidence for a transfer of training contents to the workplace. Finally, strain diminished on several dimensions. In particular, problems with media usage and work impairment decline significantly, an effect that was stronger for those participants who face a large amount of email at their workplaces.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers in Human Behavior - Volume 26, Issue 6, November 2010, Pages 1458–1466
نویسندگان
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