کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
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351976 | 618482 | 2010 | 14 صفحه PDF | دانلود رایگان |
With the emergence of community-oriented Information and Communication Technology (ICT) applications, e.g., Wikipedia, the popularity of socio-technical phenomena in society has increased. This development emphasises the need to further our understanding of how computer-supported social group structures change over time and what forms emerge. This contribution presents the results of a qualitative field study of a Socio-Technical Community (STC). The STC is described from its founding (in 2001) to its sustainable development (in 2006) as well as its transformation phase (2007–2008). The design-based research approach revealed changes of social structures by social roles within the STC over time. The central conclusion is that such STC’s – networks of computer-mediated communication and human interaction – evolve a specific kind of social structure, which is formal rather than informal. The results indicate that a group evolves from an informal trust-based community with few formal roles to a STC where the social mechanisms, and not the software architecture, supports knowledge management processes.
Journal: Computers in Human Behavior - Volume 26, Issue 4, July 2010, Pages 533–546