کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
352294 | 618497 | 2009 | 8 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Ethical reciprocity in digitalized transactions: An empirical study of pre- and post-contractual behavior
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
نرم افزارهای علوم کامپیوتر
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چکیده انگلیسی
Are unethical e-service providers more tolerant of disloyal users? Only a few studies have been done on the attitude of the e-service providers who behave unethically. This research intends to fill this gap in current literature. We identify two different perspectives, behavior consistency and ethical reciprocity, in explaining the attitude of e-service providers towards their users who have breached the service contracts. We further investigate such attitude in respect of the perceived mutual commitment between these providers and their users. We test our propositions by a survey on financial e-service providers and our findings support the perspective of ethical reciprocity.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers in Human Behavior - Volume 25, Issue 1, January 2009, Pages 21–28
Journal: Computers in Human Behavior - Volume 25, Issue 1, January 2009, Pages 21–28
نویسندگان
Vincent Cho, Humphry Hung, Y.H. Wong,