کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
4761739 | 1422778 | 2017 | 13 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
The 2013 Boston marathon bombing: Publics' emotions, coping, and organizational engagement
ترجمه فارسی عنوان
بمب گذاری در سال 2013 ماراتن بوستون: احساسات، مقابله و مشارکت سازمانی
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کلمات کلیدی
ارتباطات بحران، احساسات عمومی، مقابله، گفتمان تجدید، فیس بوک، رسانه های اجتماعی،
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
بازاریابی و مدیریت بازار
چکیده انگلیسی
Guided by the Integrated Crisis Mapping (ICM) model and coping literature, this study qualitatively examined online publics' crisis emotions, especially positive ones, coping methods, and a focal organization's (Boston Athletic Association, or BAA) engagement as discursively enacted on the Boston Marathon Facebook (BMF) page during one month following the 2013 Boston Marathon bombing. Results from qualitative content analysis showed that positive public emotions did exist, and stemmed from online publics' identity, coping, and BAA's engagement. Publics engaged in cognitive, emotional, action-based, and discursive coping; they formed a rhetorical digital community where a renewal discourse fostered positive public emotions, aided coping, and guided BAA's engagement. By detailing the connections among publics' positive emotions, coping, BAA's engagement, and community discourse, this study offers suggestions to (1) refine and expand the ICM model, and (2) develop a community-based, organization-decentered renewal discourse, which reflects the social media landscape.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Public Relations Review - Volume 43, Issue 4, November 2017, Pages 755-767
Journal: Public Relations Review - Volume 43, Issue 4, November 2017, Pages 755-767
نویسندگان
Sylvia Jiankun Guo,