کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
4937152 | 1434618 | 2017 | 38 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
The benefits of distance and mediation: How people react to conflicts in video chat vs. FtF
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
نرم افزارهای علوم کامپیوتر
پیش نمایش صفحه اول مقاله
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چکیده انگلیسی
Conflicts come as natural elements in human relationships and they are experienced in face-to-face as well as mediated interactions. Yet, it is unclear in which way and to which degree the modality of interaction influences the experience, the process, and the outcome of conflict communication. Comparing face-to-face and video chat encounters, the current experiment examined whether different communication modalities (video chat: mediated-distal vs. face-to-face: non-mediated-proximal) affect emotional arousal, partner evaluation, and communication satisfaction in conflict-laden interactions. Arousal was measured via self-report as well as physiological measures (interbeat interval, galvanic skin response). Results show that people who interacted via video chat reported less arousal than those who interacted face-to-face although there was no significant difference in physiological arousal measures. Also, those who interacted via video chat rated their partner and their conversation more positively. The findings suggest that, although some nonverbal signals were conveyed in both settings, the lack of mere physical co-presence in mediated encounters might be beneficial for conflict resolution.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers in Human Behavior - Volume 73, August 2017, Pages 1-8
Journal: Computers in Human Behavior - Volume 73, August 2017, Pages 1-8
نویسندگان
Soo Yun Shin, Wuyu (Rain) Liu, Jeong-woo Jang, Gary Bente,