کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
7386196 | 1480628 | 2013 | 4 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Workshop 1: Performance measurement and compliance
ترجمه فارسی عنوان
کارگاه 1: اندازه گیری عملکرد و انطباق
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
اقتصاد، اقتصادسنجی و امور مالی
اقتصاد و اقتصادسنجی
چکیده انگلیسی
This workshop discussed challenges of measuring the performance of transport contracts, which is usually achieved by benchmarking the relevant services against a few key performance indicators (KPIs). Such KPIs (the workshop identified cost efficiency, service quality and safety/security as the top three) can be explicitly included in the contracts (with a focus on compliance) or can be rather informal and part of a trusting partnership. Limited availability of good data and appropriate information technology systems appear to be the greatest challenges within developed markets. In the context of creating a formal market (such as the South African taxi market), which encourages public transport measurement and compliance, our findings suggest that it is important to set as a first step minimum standards to address the backlog with respect to establishing performance measurement regimes.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Research in Transportation Economics - Volume 39, Issue 1, March 2013, Pages 46-49
Journal: Research in Transportation Economics - Volume 39, Issue 1, March 2013, Pages 46-49
نویسندگان
John D. Nelson, Rico Merkert,