کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
7471087 1485138 2018 21 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Ebola crisis response in the USA: Communication management and SOPs
موضوعات مرتبط
مهندسی و علوم پایه علوم زمین و سیارات فیزیک زمین (ژئو فیزیک)
پیش نمایش صفحه اول مقاله
Ebola crisis response in the USA: Communication management and SOPs
چکیده انگلیسی
This research focuses on the 2014 Ebola crisis response by emergency managers in the Dallas-Fort Worth (DFW) Metropolitan region in the State of Texas, U.S.A. It examines the patterns of crisis communication and the use of Standard Operating Procedures (SOPs) during the first month of the crisis. Primary data collected from 24 face-to-face interviews and 12 online surveys are analyzed. The research identifies elements contributing to organizational failures, which by their very nature gain public and media attention, and also explicates the less mentioned successful decisions made by response agencies in the DFW region. It is important to investigate both failures and successes to help inform organizational learning for better preparedness to future health crises. Findings suggest that, although there was a breakdown in communication between small city governments/ municipalities and higher levels of government at the State and Federal levels, prior training and collaborative relationships helped in improvised decision-making. Takeaways for practitioners include reiterating the importance of establishing SOPs, merits of flexibility, and improvisational decisions for shared learning.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Disaster Risk Reduction - Volume 31, October 2018, Pages 243-250
نویسندگان
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