کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
7473847 1485169 2013 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Measuring satisfaction of crop insurance a modified American customer satisfaction model approach applied to Iranian Farmers
ترجمه فارسی عنوان
ارزیابی رضایت بیمه محصولات کشاورزی، رویکرد مدل رضایت مشتری مشتریان آمریکایی برای کشاورزان ایرانی مورد استفاده قرار گرفت
کلمات کلیدی
شاخص رضایت مشتری، رضایت بیمه کشاورزی، قبلا بیمه شده، اکنون بیمه شده و ایران،
موضوعات مرتبط
مهندسی و علوم پایه علوم زمین و سیارات فیزیک زمین (ژئو فیزیک)
چکیده انگلیسی
Crop insurance is a main tool for coping with different adversities in farming which is an innovation in rural areas. This study proposes an index for measuring farmer's satisfaction levels with crop insurance. The index is based on the American Customer Satisfaction Index (ACSI), having been adapted to the specific needs of this research. Its validity was tested via a multistage, stratified random sample of farmers in Fars province in Iran. The measurement model indicates that the theoretical constructs have adequate reliability and validity while the structural equation model shows a good model fit. Furthermore, the model was found to be valid for two sub-groups of the sample, the formerly insured and the currently insured farmers. Perceived quality, perceived value and farmer's attitude toward crop insurance was found to have strongest effects on farmer's satisfaction levels. The study further confirms that customer satisfaction is the leading factor that determines farmers' loyalty. The results suggest that the proposed model can also be used on past insured clients and can give insights on which dimensions to focus most, eventually bringing them back into insurance arrangements.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Disaster Risk Reduction - Volume 5, September 2013, Pages 19-27
نویسندگان
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