Subjektives Qualitätsverständnis von Vertragszahnärzten im Umgang mit Qualitätsmanagement - Ergebnisse eines bundesweiten Surveys

The perceptions of QM among German statutory health insurance dentists are generally positive but marked by a disconnect between aspects of quality currently measured by QM systems and the dentists' views on what is required in order to assess quality standards in relation to the dimensions „patient“, „quality of treatment“ and „staff“. A targeted review of the tools offered by QM systems may lead to improved ease of implementation. If QM is to form an integral part of clinical practice, all future developments need to consider the dentists' subjective perceptions of quality and their attitudes towards QM.