When change-oriented feedback enhances motivation, well-being and performance: A look at autonomy-supportive feedback in sport

ObjectivesChange-oriented feedback (aka negative feedback) serves two important functions: it motivates athletes and guides them towards performance improvement. However, it can also lead to negative consequences such as anxiety or a decrease in athletes' self-esteem and in the quality of the coach–athlete relationship. We propose that change-oriented feedback quality is key in predicting athletes' reaction to this type of feedback. Based on SDT, we further suggest that a high quality change-oriented feedback must be autonomy-supportive. To test this hypothesis, we first define and measure an autonomy-supportive change-oriented feedback. We then investigate the relative impact of change-oriented feedback's quantity and quality on athletes' phenomenological experiences and performance.MethodIn total, 340 athletes and 58 coaches participated in this study. Coaches and athletes filled out a questionnaire after a training session. HLM analyses were used to take into consideration the hierarchical structure of the data.ResultsHLM analyses first show that an autonomy-supportive change-oriented feedback is empathic, accompanied by choices of solutions, based on clear and attainable objectives known to athletes, avoids person-related statements, is paired with tips, and given in a considerate tone of voice. Results also show that feedback quality predicts athletes' outcomes above and beyond feedback quantity and coaches' other autonomy-supportive behaviours.ConclusionResults are discussed in light of their contribution to self-determination theory, the feedback literature and the improvement of coaches' training.

► Autonomy-supportive change-oriented feedback is defined using 6 characteristics.
► Autonomy-supportive change-oriented feedback is of high quality.
► A multidimensional scale is developed to assess perceived feedback quality.
► Feedback quality predicts athletes' outcomes when controlling for feedback quantity.
► Feedback quality predicts performance when controlling for feedback quantity.