کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
986226 934808 2011 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal government
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal government
چکیده انگلیسی

This study examines the applicability of the MBNQA 2002 criteria to the government sector and contributes to the growing body of literature that addresses the need for performance metrics for government organizations. As the MBNQA is being proposed and pilot tested in government organizations, this work provides support for the transference and application of the model to government services in a municipal government.This study demonstrates the first structural model test using Partial Least Square (PLS) of an instrument that was based on a one-to-one item to criteria correspondence. We collected data from a city government and used PLS to analyze the survey data and tested the MBNQA model fit. The findings of this study show that the proposed Malcolm Baldrige National Quality Award (MBNQA) criteria-based instrument provides a viable set of measures for a municipal government to review and measure their business (organization) processes. These measures can enhance decision making about resource allocations because such measures allow evaluation of processes and a better understanding of the integration among these processes.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Socio-Economic Planning Sciences - Volume 45, Issue 3, September 2011, Pages 118–129
نویسندگان
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