The apology mismatch: Asymmetries between victim's need for apologies and perpetrator's willingness to apologize

► The present paper investigated the congruity between victims' and perpetrators' need for apologies ► A mismatch between victims' and perpetrators' need for apologies is observed ► This mismatch is driven by the intentionality of the transgression ► This effect was mediated by anger (victims) and guilt (perpetrators) ► This mismatch has consequences for actual apology behavior and subsequent forgiveness